Shipping policy

Shipping Policy

SHIPPING DESTINATIONS AND COSTS
YOUBYOU ships to the Netherlands, countries within the European Union and other available international destinations. The current standard rates are:
The Netherlands: €4.95
European Union: €12.95
Other countries: €19.95

The final shipping rate is shown in the checkout before payment. Any import duties, taxes or customs charges outside the European Union are not included in the shipping rate and are payable by the recipient.

DELIVERY TIME
For orders with a delivery address in the Netherlands, the expected delivery time is 2 to 4 business days after the order is placed. For international orders, the delivery time varies by country, destination and carrier. Please contact us before ordering for a current estimate. Delivery times are estimates; we will inform you if an order is unexpectedly delayed.

DELIVERY AND RISK
The order will be shipped to the delivery address provided with the order. YOUBYOU bears the risk of loss or damage until the order has been received by you or a recipient designated by you. Please therefore check your address carefully during checkout.

DELAYED OR MISSING PACKAGE
If you have not received your order within the expected period, please contact us at radhaacyuta@live.nl and include your order number. We will investigate the shipment and work with you to find a solution. Unless otherwise agreed, we will deliver no later than the applicable statutory deadline.

DAMAGED OR INCORRECT DELIVERY
If a product is damaged or has been delivered incorrectly, please contact us as soon as possible at radhaacyuta@live.nl. Include your order number and, if possible, clear photographs. YOUBYOU will bear the costs of correcting an incorrect or damaged delivery.

CONTACT
YOUBYOU
Keizersgracht 520-H
1017 EK Amsterdam
The Netherlands
Email: radhaacyuta@live.nl
Telephone: +31 6 26864568