Refund policy

Returns and Refund Policy

RIGHT OF WITHDRAWAL
As a consumer, you may withdraw from your purchase without giving a reason within 14 calendar days after receiving it. Notify us of your return within this period by emailing radhaacyuta@live.nl and include your name and order number. After notifying us, you have a further 14 calendar days to return the product.

RETURN CONDITIONS
You may inspect the yoga mat as you would be able to in a shop. Return the product complete, clean and, insofar as reasonably possible, in its original packaging. You are only liable for any reduction in value resulting from use beyond what is necessary to inspect the product. These conditions do not limit your statutory guarantee in the event of a defective or incorrectly delivered product.

RETURN ADDRESS
YOUBYOU
Keizersgracht 520-H
1017 EK Amsterdam
The Netherlands

RETURN COSTS
The direct costs of returning the product are payable by the customer. If a product is damaged, defective or delivered incorrectly, YOUBYOU will bear the return costs. In that case, please contact us first.

REFUNDS
After withdrawal, we will refund the purchase price and, when the full order is returned, the cost of standard delivery. Additional costs for a more expensive shipping method will not be refunded. The refund will be made using the same payment method no later than 14 days after we receive your notice of withdrawal. We may withhold the refund until we have received the product or until you have provided proof of shipment.

EXCHANGES
If you would like a different version, return the original order and place a new order after the return has been accepted.

MODEL WITHDRAWAL FORM
To: YOUBYOU, Keizersgracht 520-H, 1017 EK Amsterdam, radhaacyuta@live.nl

I hereby inform you that I withdraw from our contract concerning the sale of the following product:
Product:
Order number:
Ordered on / received on:
Consumer’s name:
Consumer’s address:
Date:
Signature (only if this form is submitted on paper):

You may also send this information by email. If you have any questions, please contact us at radhaacyuta@live.nl or +31 6 26864568.