Algemene voorwaarden

YOUBYOU Terms and Conditions

1. IDENTITY
YOUBYOU is the brand name of this online store, which is operated by ISKCON International Society for Kind Consciousness, registered with the Dutch Chamber of Commerce under number 34348423.
VAT identification number: NL821000317B01
Address: Keizersgracht 520-H, 1017 EK Amsterdam, The Netherlands
Email: radhaacyuta@live.nl
Telephone: +31 6 26864568

2. APPLICABILITY
These terms and conditions apply to every offer made by YOUBYOU and to every contract between YOUBYOU and a consumer through www.youbyou.yoga. Mandatory statutory consumer rights always remain applicable.

3. PRODUCT INFORMATION AND OFFERS
We describe our products, features, dimensions, colours and prices as carefully as possible. Colours may vary slightly due to screen settings. Obvious mistakes or clear errors do not bind YOUBYOU. An offer remains valid for as long as it is displayed on the website and while stocks last.

4. PRICES AND PAYMENT
All consumer prices are displayed in euros as total prices. Any shipping costs and other additional charges are clearly shown before the order is placed. Payment is made using the payment methods available during checkout.

5. ORDERS AND CONTRACTS
You place an order by completing the checkout and confirming the order with an obligation to pay. After receipt, we will send an order confirmation to the email address provided. We may refuse or cancel an order if a product is unavailable, the payment details cannot be processed or there is an obvious error. In that event, we will refund any amount already received.

6. DELIVERY
For delivery addresses in the Netherlands, the expected delivery time is 2 to 4 business days after the order is placed. Shipping destinations, current shipping costs and information for international orders are set out in our shipping policy and are shown in the checkout before payment. YOUBYOU bears the risk of loss or damage until the order has been received by the customer or a designated recipient.

7. WITHDRAWAL AND RETURNS
For an online purchase, consumers generally have 14 calendar days after receipt to withdraw from the contract without giving a reason. After giving notice of withdrawal, the consumer has a further 14 calendar days to return the product. The full conditions, return address and model withdrawal form are set out in our returns and refund policy.

8. STATUTORY GUARANTEE
A product must meet what you may reasonably expect from it. If a product is damaged, defective or delivered incorrectly, please contact us as soon as possible. We will assess the report and provide the remedy to which you are entitled by law, such as repair, replacement, a price reduction or a refund where applicable.

9. COMPLAINTS
You may submit complaints by emailing radhaacyuta@live.nl. Include your name, order number and a clear description. We will acknowledge receipt and respond to the complaint as soon as possible, and no later than within 14 days. If we need more time, we will inform you when you can expect a substantive response. YOUBYOU is not affiliated with a specific dispute resolution committee.

10. LIABILITY
YOUBYOU is not liable for damage resulting from incorrect use of a product or from incorrect or incomplete information supplied by the customer. Nothing in these terms and conditions excludes liability that cannot be excluded under mandatory Dutch law.